Yours to run
Your team posts directly. There’s no web team or IT request between you and your community.
Community · TrustedUpdate
TrustedUpdate.
Your agency’s official word, in a place you control.
Your community hears from you through feeds that decide who sees what, next to every rumor and argument on the internet. Your own website usually sits with city or county IT, so a simple update can take days.
TrustedUpdate gives your agency its own home for official information. You post it, it’s live, and it’s always there. No algorithm in between, and no ticket to IT.
Part of The Community Offer
TrustedUpdate, CivicSocial, and one seat for three PIO Toolkit classes, claimed together at no cost. See what’s included
TrustedUpdate
Stop competing with the noise.
Every post you make competes with everything else in someone’s feed, and the loudest version of a story usually wins.
When people want the real answer, they should know exactly where to go. Share one link everywhere you post, and it always leads back to you.
01
A home for everything people need to know
Road closures, public meetings, construction, community programs, and yes, incidents. Planned or unplanned, each one gets its own page on your agency’s home.
02
Correct the record
Log a rumor, track it, and publish the fact check where people are already looking.
And more
One link everywhere
Facebook, Nextdoor, your website and your news releases all point back to the same page. Update it once and it’s current everywhere.
When something big happens
The command center keeps updates, releases, media questions and tasks in one place, and writes most of the after-action report for you.
Who uses it
- PIOs
- Community affairs
- Command staff
- Residents and the media
How it fits
TrustedUpdate is your agency’s official home online. The community app and CivicSocial point people back to it.
One platform. Use just what you need. You stay in control.
Works with
Wellness · Operations · Community Lighthouse Academy A learning platform your agency can use to build, run and track its own training. See it Operations · Wellness · Community Secure Messaging End-to-end encrypted chat, run by your agency. See it Community Community app Your agency’s own app and website for residents. See it Community CivicSocial Social graphics that already carry your badge, name and links. See it Community PIO Toolkit Training and resources for the people who speak for your agency. See it
No cost · Provided to every public safety organization in the country
TrustedUpdate is part of The Community Offer: TrustedUpdate, CivicSocial, and one seat for three PIO Toolkit classes, claimed together at no cost.
Lighthouse is a public benefit corporation, independently owned and in it for the long haul.