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Who it's for

AgenciesSmall agenciesIndividualsStates and regionsNonprofits and partners
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Community · PIO Toolkit

PIO Toolkit.

Training and resources for the people who speak for your agency.

Practical, self-paced courses built by people who have done the work, plus templates and resources for government communicators.

Claim The Community Offer What it does

Part of The Community Offer
TrustedUpdate, CivicSocial, and one seat for three PIO Toolkit classes, claimed together at no cost. See what’s included

PIO Toolkit

PIO Toolkit

The job nobody trains you for.

Many PIOs are new to the job, covering it on top of another one, or working alone. More than a third of government communicators have no team.

Short, practical courses and ready templates help them do the job well, and make the case for more help.

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Courses that fit the job

Crisis communication, media relations, misinformation, AI, accessibility and plain language, social media policy and more.

A PIO Toolkit course

And more

One seat with The Community Offer

The Community Offer includes one seat for three classes: Public Information 101, The Solo PIO, and Setting Up a PIO Office. Begin when you’re ready.

Templates and resources

A resource library with templates, checklists and worksheets.

Membership

A free sign-up, and an annual plan for everything.

Who uses it

  • PIOs
  • Communications staff
  • Solo communicators

How it fits

PIO Toolkit training pairs with TrustedUpdate and CivicSocial, the tools a PIO uses every day.

One platform. Use just what you need. You stay in control.

Open PIO Toolkit All of Community

Works with

Wellness · Operations · Community Lighthouse Academy A learning platform your agency can use to build, run and track its own training. See it Operations · Wellness · Community Secure Messaging End-to-end encrypted chat, run by your agency. See it Community Community app Your agency’s own app and website for residents. See it Community TrustedUpdate Your agency’s official word, in a place you control. See it Community CivicSocial Social graphics that already carry your badge, name and links. See it

No cost · Provided to every public safety organization in the country

One seat for three PIO Toolkit classes—Public Information 101, The Solo PIO, and Setting Up a PIO Office—is included with The Community Offer. The rest of PIO Toolkit is a membership.

Lighthouse is a public benefit corporation, independently owned and in it for the long haul.

Claim The Community Offer See every no-cost offer